Job Description
Join Nevada Tech Solutions Inc. as a Remote Tech Support Specialist and become part of our award-winning team providing cutting-edge IT solutions to clients across the US. This immediate hire opportunity offers 100% remote work with competitive compensation and career growth potential. As a key member of our support division, you'll troubleshoot complex technical issues, deliver exceptional customer service, and drive digital transformation for our enterprise clients. We're seeking proactive problem-solvers with a passion for technology to join our dynamic Henderson-based team.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools (TeamViewer, Splashtop)
- Provide Tier 2/3 support for Windows/Mac environments, cloud platforms (AWS/Azure), and network infrastructure
- Document incidents, resolutions, and knowledge base articles using ServiceNow
- Collaborate with engineering teams on complex system outages and security incidents
- Train end-users on cybersecurity best practices and new technology deployments
- Monitor ticket queues and maintain SLA compliance with 24/5 support rotation
Qualifications
- 3+ years of experience in remote technical support or help desk environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, VPNs, and endpoint management (Intune/SCCM)
- Experience with ticketing systems (Jira, Zendesk) and remote access tools
- Strong analytical skills with ability to troubleshoot complex network issues
- Excellent communication skills with ability to translate technical concepts for non-technical users
- Must reside in Henderson, NV or willing to relocate immediately