Job Description
Are you looking for a dynamic role that offers a unique schedule and growth opportunities? ApexTech Solutions is seeking a detail-oriented Night Shift IT Support Specialist to join our growing team in New York, NY. This is a fantastic opportunity to work in a quieter, more focused environment while ensuring our systems run smoothly 24/7.
Why Join Us?
- Competitive Pay: Earn between $55,000 and $75,000 annually.
- Flexible Schedule: Enjoy the benefits of the night shift (9:00 PM – 6:00 AM) with a better work-life balance.
- Remote Options: Hybrid work model available after probation.
In this role, you will be the first line of defense for our internal clients, resolving technical issues efficiently and maintaining high standards of service.
Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network issues.
- Manage and respond to help desk tickets within established SLAs.
- Perform routine system maintenance, updates, and security patches during off-peak hours.
- Assist in the deployment and configuration of new workstations and devices.
- Document technical solutions and maintain accurate logs of support activities.
- Collaborate with the day team to ensure seamless handover of critical issues.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- 1-3 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Experience with remote desktop tools and ticketing systems (e.g., Jira, ServiceNow).
- Excellent problem-solving skills and the ability to communicate complex technical concepts clearly.
- Must be available to work the 9:00 PM – 6:00 AM shift.