Job Description
Join our innovative tech team as a Night Shift IT Support Specialist and revolutionize how we deliver remote solutions. This fully remote position offers the flexibility to work from anywhere in Seattle while supporting global clients during critical off-peak hours. You'll be the backbone of our 24/7 operations, ensuring seamless technical experiences for enterprise customers through proactive monitoring and rapid issue resolution. With competitive compensation and a collaborative culture, we're investing in your growth with advanced certifications and cutting-edge tools. Perfect for night owls seeking high-impact technical work with exceptional work-life balance.
Responsibilities
- Provide Tier 2/3 technical support for enterprise clients via phone, chat, and remote access during night shift hours (10 PM - 6 AM PST)
- Monitor and maintain cloud infrastructure, including AWS/Azure environments and SaaS applications
- Diagnose and resolve complex network, security, and system outages with SLA adherence
- Create and maintain technical documentation, SOPs, and knowledge base articles
- Collaborate with global teams using Jira, Slack, and Microsoft Teams for cross-functional projects
- Implement security protocols and conduct vulnerability assessments during off-peak windows
- Lead incident response for critical outages with root cause analysis and post-mortem reporting
Qualifications
- 3+ years of experience in enterprise IT support with night shift or on-call rotation
- Expertise in Windows Server administration, Active Directory, and cloud networking (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in scripting (Python, PowerShell) and automation tools (Ansible)
- Exceptional problem-solving skills with demonstrated experience in complex troubleshooting
- Strong written communication for technical documentation and client interactions
- Ability to work independently with minimal supervision during night shift
- Experience with ITSM platforms (ServiceNow, Jira Service Desk)