Job Description
Are you a night owl seeking a flexible, high-impact career? Apex Tech Solutions is looking for a dedicated Night Shift IT Support Specialist to join our fully remote team. You will play a critical role in ensuring our global clients receive seamless technical assistance during our peak operational hours. This is an excellent opportunity to work from the comfort of your home in San Diego, CA, while enjoying a competitive benefits package and flexible scheduling.
Why Join Us?
- 100% Remote Work: Work from anywhere in San Diego, CA.
- Flexible Hours: Night shift schedule (10:00 PM - 6:00 AM EST).
- Competitive Pay: $22 - $32/hr based on experience.
- Benefits: Medical, Dental, Vision, and 401(k) matching.
Responsibilities
- Provide tier 2 technical support via phone, email, and chat to US-based clients.
- Diagnose and resolve complex hardware, software, and network connectivity issues.
- Document all technical interactions and resolutions in our ticketing system (Zendesk/ServiceNow).
- Collaborate with the day-shift engineering team to escalate and resolve critical incidents.
- Maintain a high level of customer satisfaction (CSAT) and adhere to SLAs.
- Perform routine system maintenance and patch updates during low-traffic windows.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Minimum of 2-3 years of experience in IT support, help desk, or technical customer service.
- Strong knowledge of Windows 10/11, macOS, and basic Linux troubleshooting.
- Excellent written and verbal communication skills in English.
- Ability to work independently and manage time effectively during night hours.
- Reliable high-speed internet connection and a dedicated workspace free of distractions.