Job Description
Join InnovateTech Solutions as a Senior Remote IT Support Specialist and revolutionize how we deliver exceptional tech support from the comfort of your Georgia home! We're urgently seeking tech-savvy professionals to join our dynamic remote team and drive digital transformation. Enjoy competitive compensation, comprehensive benefits, and the flexibility of 100% remote work while making a tangible impact on our clients' success. Apply now to secure your spot in our rapidly expanding remote workforce!
Responsibilities
- Provide Tier 3 technical support via phone, chat, and remote access for enterprise clients across Georgia
- Diagnose and resolve complex hardware/software issues including cloud infrastructure and cybersecurity threats
- Develop and implement IT automation scripts to streamline support workflows
- Collaborate with cross-functional teams on system upgrades and security compliance initiatives
- Create detailed technical documentation and conduct remote training sessions for end-users
- Monitor system performance using advanced monitoring tools and proactively address potential issues
Qualifications
- Bachelor's degree in Computer Science or IT-related field (or equivalent experience)
- 5+ years of experience in enterprise IT support with remote work expertise
- Advanced certifications in CompTIA Network+ or AWS Certified Cloud Practitioner
- Proficiency in troubleshooting Windows/Linux environments and cloud platforms (AWS/Azure)
- Strong knowledge of cybersecurity protocols and network security best practices
- Exceptional communication skills with ability to explain technical concepts to non-technical users
- Proven track record of reducing ticket resolution time by 30% or more