Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and transform your career! We're seeking a tech-savvy professional to deliver exceptional virtual support to our clients across Jacksonville and beyond. Equipment fully provided – including a high-performance laptop, dual monitors, and essential peripherals – so you can hit the ground running from your home office. Enjoy the flexibility of remote work while making a tangible impact in a dynamic, growth-oriented environment.
Responsibilities
- Provide Tier 2/3 remote technical support via phone, chat, and video for enterprise clients
- Diagnose and resolve complex hardware/software issues including VPN connectivity, cloud applications, and network configurations
- Deploy and manage virtual desktop infrastructure (VDI) solutions
- Create and maintain detailed technical documentation and SOPs
- Collaborate with cross-functional teams to implement IT security protocols
- Maintain asset inventory and software licensing compliance
- Conduct remote system audits and performance optimization
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA A+, Network+, or Security+ certification required
- Expert proficiency in Windows 10/11, macOS, and cloud platforms (AWS/Azure)
- Strong knowledge of network protocols, VPN solutions, and endpoint security tools
- Exceptional troubleshooting skills with hardware and software diagnostics
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Ability to work independently with minimal supervision in a remote setting