Job Description
Join Detroit's premier remote team and thrive in our flexible night shift environment! We're seeking dedicated Customer Specialists to deliver exceptional service from the comfort of your home. This full-time role offers competitive pay, comprehensive benefits, and a supportive culture focused on work-life balance. Enjoy Detroit's vibrant energy while working independently during hours that suit your lifestyle. Our state-of-the-art remote infrastructure ensures seamless connectivity and professional growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email during night shift hours (11 PM - 7 AM EST)
- Resolve technical issues for enterprise clients using remote troubleshooting tools
- Maintain detailed customer interaction records in CRM systems
- Collaborate with global support teams during cross-functional handovers
- Meet/exceed monthly performance metrics including CSAT and resolution rates
- Participate in weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proven ability to work independently during night shift hours
- Strong typing skills (40+ WPM) and proficiency with remote desktop software
- Excellent communication skills with professional phone etiquette
- Reliable high-speed internet connection and quiet home office setup
- Flexibility to work weekends and holidays as needed