Job Description
Join Nexus Global Solutions as a Night Shift Remote Customer Support Specialist and become a vital part of our 24/7 client success team. This fully remote position offers the flexibility to work from your Philadelphia home while delivering exceptional service to our global clientele. You'll enjoy competitive compensation, comprehensive benefits, and a supportive virtual environment designed for high performance. If you thrive in dynamic settings and possess exceptional problem-solving skills, this role is your opportunity to excel while maintaining work-life balance.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email for enterprise software clients
- Troubleshoot complex system issues using diagnostic tools and remote access protocols
- Document interactions in CRM systems with 99% accuracy for audit compliance
- Collaborate with global teams during peak hours to resolve escalated customer concerns
- Continuously update knowledge base articles based on recurring client queries
- Maintain 95% customer satisfaction score through personalized support solutions
Qualifications
- 3+ years experience in technical support or customer service roles
- Proficiency with remote desktop tools (TeamViewer, AnyDesk) and ticketing systems (Zendesk)
- Ability to work independently during night shifts (12 AM - 8 AM EST)
- Strong written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- High-speed internet connection and quiet home office environment
- Experience with enterprise software (SaaS) troubleshooting