Job Description
Join Coastal Connect Solutions as a Night Shift Remote Customer Support Specialist and become the backbone of our 24/7 client success team. This premium remote position offers the flexibility of working from home while delivering exceptional service to clients across the East Coast. We're seeking dedicated professionals who thrive in overnight environments and are passionate about turning challenges into opportunities for growth.
Enjoy competitive compensation, comprehensive benefits including health/dental/vision, and a supportive remote work culture. You'll have access to cutting-edge collaboration tools and ongoing professional development opportunities designed to advance your career in customer service excellence.
Responsibilities
- Provide 24/7 multi-channel support via phone, email, and chat during overnight hours
- Resolve complex technical issues with empathy and precision using diagnostic tools
- Document interactions accurately in CRM systems and escalate critical cases
- Collaborate with global support teams to maintain service consistency
- Identify process improvement opportunities and contribute to knowledge base
- Maintain 95%+ customer satisfaction metrics through personalized solutions
- Participate in quarterly overnight training sessions and skill workshops
Qualifications
- Minimum 2 years remote customer support experience with night shift background
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written/verbal communication with neutral accent
- Strong troubleshooting skills for technical and billing inquiries
- High-speed home internet (20+ Mbps) and quiet workspace
- Ability to work independently with minimal supervision
- Flexibility to cover weekend shifts during peak seasons
- US residency and reliable power backup during storms