Job Description
Join our elite remote support team and thrive in a dynamic night shift environment! Global Tech Solutions Inc. is seeking dedicated Night Shift Customer Support Specialists to deliver exceptional service to our global clientele. Work from the comfort of your home while supporting cutting-edge technology solutions. This role offers competitive compensation, comprehensive benefits, and growth opportunities in a rapidly expanding tech company.
We provide all necessary equipment and training, ensuring you have everything needed to excel. Our collaborative culture values work-life balance and recognizes outstanding performance with quarterly bonuses and advancement pathways. If you're a night owl with a passion for problem-solving, this is your opportunity to build a rewarding remote career in Houston's thriving tech sector.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and email for enterprise software clients
- Resolve complex system issues with minimal supervision using diagnostic tools
- Document case details accurately in CRM systems and maintain SLA compliance
- Collaborate with global teams during handover periods for seamless continuity
- Contribute to knowledge base articles and process improvement initiatives
- Monitor system alerts and proactively address potential service disruptions
- Maintain 95%+ customer satisfaction score through empathetic communication
Qualifications
- 2+ years of technical support experience in remote or night shift environments
- Proficient in troubleshooting Windows/macOS, cloud platforms (AWS/Azure), and networking
- Exceptional written and verbal communication skills with neutral accent
- High-speed home internet connection (minimum 50 Mbps) and quiet workspace
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision during night hours
- Strong time management skills for handling high-volume ticket queues
- Experience with Zendesk, Jira, or similar support platforms