Job Description
Join NexGen Solutions as a Night Shift Remote Specialist and become part of our dynamic 24/7 operations team. This fully remote position offers the flexibility to work from anywhere in El Paso while supporting critical business processes during evening hours. We're seeking detail-oriented professionals with exceptional problem-solving skills to ensure seamless service delivery across our digital platforms. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a supportive virtual environment.
Responsibilities
- Monitor and resolve system alerts during night shift hours (10 PM - 6 AM CT)
- Provide real-time technical support to global clients via chat and email
- Execute scheduled maintenance and updates during low-traffic periods
- Document incident reports and collaborate with day-shift teams
- Analyze performance metrics to identify optimization opportunities
- Train on proprietary systems and security protocols
- Participate in cross-functional virtual stand-ups
Qualifications
- 3+ years in remote customer support or IT operations
- Experience working night shifts or flexible schedules
- Proficiency with ticketing systems (Jira, Zendesk)
- Strong written communication skills in English/Spanish
- CompTIA Network+ or equivalent certification
- Ability to work independently with minimal supervision
- High-speed home internet connection
- US work authorization required