Job Description
Join TechSolutions Inc. as a Remote Night Shift IT Support Specialist and revolutionize your work-life balance! We're seeking tech-savvy professionals to deliver exceptional IT support during overnight hours while enjoying the flexibility of remote work. This is your chance to work for a cutting-edge company offering competitive compensation, comprehensive benefits, and career growth opportunities—all from the comfort of your home. If you're a problem-solver who thrives in dynamic environments and values work flexibility, apply today!
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Monitor and troubleshoot network systems, servers, and cloud infrastructure
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with global IT teams to implement system upgrades and patches
- Conduct proactive system maintenance and performance optimization
- Train users on new technologies and best practices
- Ensure 99.9% uptime during assigned shift hours
Qualifications
- Associate's degree in IT or related field (Bachelor's preferred)
- 3+ years of experience in IT support/help desk environments
- Expertise in Windows/macOS, networking fundamentals, and cloud services
- CompTIA A+/Network+ certifications or equivalent experience
- Exceptional troubleshooting and communication skills
- Ability to work independently with minimal supervision
- Availability to work overnight shifts (10 PM - 6 AM EST)
- Proficient with remote support tools (TeamViewer, AnyDesk, etc.)