Job Description
Join our dynamic team as a Night Shift Remote Support Specialist and become the backbone of our 24/7 operations! This fully remote position offers the flexibility to work from anywhere while serving clients across Virginia Beach and beyond. You'll be part of a cutting-edge tech environment with competitive compensation, comprehensive benefits, and opportunities for career growth.
Our ideal candidate thrives in a fast-paced, independent setting and is passionate about delivering exceptional customer service during overnight hours. Enjoy a supportive culture with virtual team-building events and professional development resources.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues including network connectivity, security protocols, and cloud-based applications
- Document all interactions, resolutions, and preventive actions in ticketing systems
- Collaborate with global teams during handover periods for seamless continuity
- Monitor system alerts and proactively address potential infrastructure vulnerabilities
- Maintain up-to-date knowledge of emerging technologies and industry best practices
Qualifications
- Minimum 2 years of IT support experience with remote work proficiency
- CompTIA A+ or equivalent certification preferred
- Expertise in Windows/macOS, network diagnostics, and cloud platforms (AWS/Azure)
- Exceptional problem-solving skills with ability to work autonomously during night shifts
- Strong written and verbal communication skills for technical documentation
- Availability to work 11 PM - 7 AM EST with weekend rotation flexibility
- High-speed home internet and dedicated workspace required