Job Description
Join our dynamic team as a Night Shift Remote Support Specialist and transform your career with flexible hours and competitive compensation. At NexusTech Solutions, we empower professionals to thrive in a fully remote environment while delivering exceptional technical support to our clients. This role offers the perfect blend of autonomy, growth opportunities, and work-life balance with night shift scheduling.
As a key member of our 24/7 operations team, you'll troubleshoot complex IT issues, maintain system integrity, and provide seamless remote assistance. We're seeking tech-savvy individuals who excel in problem-solving and communication. Enjoy the freedom to work from anywhere in Michigan while contributing to cutting-edge projects. Apply today and become part of an innovative company that values your expertise!
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Troubleshoot hardware/software issues including Windows, macOS, and cloud platforms
- Monitor system performance and implement proactive maintenance protocols
- Document all interactions and resolutions in ITSM software (ServiceNow/Jira)
- Collaborate with global teams to resolve escalated technical challenges
- Conduct user training on security best practices and system updates
- Participate in continuous improvement initiatives for support workflows
Qualifications
- 3+ years of experience in IT support or helpdesk environments
- CompTIA Network+ or equivalent certification required
- Proficiency in remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong analytical and diagnostic skills for complex issue resolution
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Experience with ticketing systems and ITIL frameworks
- Comfortable working night shifts (10 PM - 6 AM EST)