Job Description
We are seeking a dedicated and detail-oriented Night Shift Remote Support Specialist to join our dynamic team based in North Carolina. In this role, you will provide essential technical assistance to our clients, ensuring seamless operations during evening hours.
Why Join Us?
- Equipment Provided: We supply a high-performance MacBook Pro and noise-cancelling headset to ensure you have the best tools to succeed.
- Flexible Schedule: Enjoy the comfort of working from home with a stable night shift schedule.
- Competitive Pay: Earn a competitive hourly wage with opportunities for performance bonuses.
If you are looking for a stable remote opportunity in North Carolina with full equipment support, we want to hear from you.
Responsibilities
- Provide tier-1 and tier-2 technical support to customers via phone, email, and chat during night shift hours.
- Diagnose and resolve hardware and software issues for remote users efficiently.
- Document all customer interactions and technical solutions in the CRM system accurately.
- Escalate complex technical issues to the senior engineering team when necessary.
- Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
- Maintain a professional and positive demeanor while handling difficult customer situations.
- Adhere to all company policies, procedures, and security protocols regarding remote work.
Qualifications
- High school diploma or GED required; associate degree in IT or related field preferred.
- Previous experience in customer service, technical support, or a help desk environment.
- Basic computer literacy including proficiency in Microsoft Office Suite and web browsers.
- Must be legally authorized to work in the United States.
- Reliable high-speed internet connection and a quiet workspace are mandatory.
- Ability to work night shifts (e.g., 10:00 PM - 6:00 AM or similar) consistently.
- Strong problem-solving skills and effective communication abilities.