Job Description
Join our dynamic remote team as a Night Shift Technical Support Specialist! This 100% remote opportunity allows you to deliver exceptional technical assistance from the comfort of your home while supporting our 24/7 operations. We offer competitive pay, comprehensive benefits, and a collaborative virtual environment designed for professional growth. Perfect for night owls who thrive in independent settings and excel at solving complex technical challenges.
Responsibilities
- Provide Tier 2/3 technical support for enterprise software and hardware systems via phone, chat, and remote access
- Diagnose and resolve complex network, security, and infrastructure issues during night shift hours
- Document detailed case notes and knowledge base articles to improve team efficiency
- Collaborate with global teams during critical system outages and maintenance windows
- Maintain SLA compliance while ensuring exceptional customer satisfaction metrics
- Proactively monitor system health and escalate potential risks to senior engineers
Qualifications
- 3+ years of technical support experience in enterprise environments
- CCNA or CompTIA Network+ certification (or equivalent experience)
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong troubleshooting skills for Windows/Linux systems and cloud platforms (AWS/Azure)
- Ability to work independently with minimal supervision during night shifts
- Excellent written and verbal communication skills
- Flexibility to work 11 PM - 7 AM MST, including weekends and holidays