Job Description
Are you looking for a career that fits your schedule? Apex Technical Services is hiring Night Shift Support Specialists in Lubbock, TX.
Join our elite support team and enjoy the benefits of working in a quiet, focused environment. We offer competitive pay, shift differentials, and opportunities for rapid career advancement. If you have a passion for technology and helping people, we want you on our team.
Responsibilities
- Provide top-tier technical support via phone, email, and chat during night hours.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Maintain accurate records of all support tickets and resolutions in the CRM system.
- Escalate complex issues to senior engineers when necessary.
- Ensure strict adherence to company protocols and security standards.
- Proactively identify areas for process improvement within the support team.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is preferred.
- 1+ years of experience in technical support, help desk, or customer service.
- Strong problem-solving skills with a patient and empathetic demeanor.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Proficiency in Microsoft Office Suite and basic troubleshooting knowledge.