Job Description
Join Nevada Tech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative team environment. If you thrive in fast-paced settings and possess strong problem-solving skills, apply today to launch your career with a forward-thinking tech leader.
Responsibilities
- Monitor and troubleshoot IT systems, networks, and software applications during overnight shifts
- Provide Tier 1-2 technical support to remote and on-site users via phone, chat, and email
- Document incident reports, resolutions, and system updates using ticketing systems
- Collaborate with day-shift teams to ensure seamless service continuity
- Perform proactive system maintenance and security checks during low-traffic periods
- Escalate complex issues to senior engineers with detailed context
- Maintain knowledge base articles to support user self-service
Qualifications
- Minimum 1 year of technical support experience in a 24/7 environment
- Proficiency with Windows/macOS, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware/software issues and network connectivity
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision during overnight hours
- CompTIA A+ or Network+ certification preferred
- Flexibility to work nights, weekends, and holidays as required
- Valid driver's license and reliable transportation