Job Description
Join Nevada Tech Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. We're urgently seeking dedicated professionals to provide exceptional technical support during overnight hours. This is your opportunity to join a dynamic team where your problem-solving skills directly impact business continuity and user satisfaction. Enjoy competitive compensation, comprehensive training, and a supportive environment designed for career growth.
As a key member of our IT infrastructure team, you'll troubleshoot complex technical issues, maintain system stability, and deliver outstanding service to internal and external clients. Our Henderson facility offers modern amenities, flexible scheduling options, and a culture that values work-life balance even on night shifts.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems during night shift hours
- Monitor system performance, diagnose issues, and implement solutions with minimal downtime
- Document all support tickets, resolutions, and system changes in IT service management tools
- Collaborate with cross-functional teams to resolve escalated technical problems
- Conduct preventive maintenance on servers, workstations, and network infrastructure
- Train users on system best practices and security protocols
- Stay updated on emerging technologies through continuous learning
Qualifications
- 2+ years of experience in IT technical support or helpdesk role
- CompTIA A+ certification or equivalent technical certification
- Strong troubleshooting skills for Windows, macOS, and Linux environments
- Knowledge of network infrastructure (routers, switches, VPNs)
- Excellent communication and customer service abilities
- Ability to work independently during overnight hours with minimal supervision
- Experience with IT service management tools (ServiceNow, Jira, etc.)
- Valid driver's license for occasional on-site support