Job Description
Join Alaska's premier tech hub as a Remote Tech Support Specialist and become the backbone of our cutting-edge digital infrastructure. We're seeking a dedicated professional to deliver exceptional technical assistance to clients across the Last Frontier while working from the comfort of your home office. This full-time remote position offers competitive compensation, comprehensive benefits, and the unique opportunity to serve Alaska's growing tech community without geographical constraints.
Our ideal candidate thrives in fast-paced environments, possesses deep technical expertise, and excels at translating complex solutions into clear, actionable guidance for users of all technical backgrounds. You'll play a pivotal role in maintaining our reputation for reliability and innovation in Alaska's evolving tech landscape.
Responsibilities
- Provide Tier 2/3 remote technical support for hardware, software, and network infrastructure issues via phone, email, and chat
- Diagnose and resolve complex system malfunctions including OS crashes, security breaches, and connectivity problems
- Create detailed documentation of troubleshooting procedures and solutions in our knowledge base
- Collaborate with development teams to identify and escalate recurring system issues
- Maintain security protocols while granting remote access to authorized personnel
- Train junior staff on advanced troubleshooting techniques and best practices
- Monitor system performance and implement preventive maintenance protocols
Qualifications
- 5+ years of experience in enterprise-level technical support with proven remote work capabilities
- Expertise in Windows Server administration, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ and Security+ certifications (or equivalent)
- Strong analytical skills with ability to troubleshoot complex multi-faceted issues
- Excellent written and verbal communication skills with ability to simplify technical concepts
- Experience with ticketing systems (ServiceNow/Jira) and remote access tools
- Valid Alaska driver's license (occasional on-site support in Anchorage required)