Job Description
Are you a detail-oriented problem solver looking for a stable career in a relaxed environment? We are seeking a dedicated Night Shift Support Specialist to join our growing team in San Diego. Enjoy the quiet of the night while providing top-tier technical assistance to our global clients. This Direct Hire opportunity offers a competitive salary, comprehensive benefits, and a work-life balance that night-shift professionals crave.
Why Join Us?
- Competitive hourly pay ($24 - $32/hr)
- Comprehensive health, dental, and vision insurance
- Paid time off and holiday pay
- Professional development opportunities
Don't miss your chance to advance your career with a leading tech firm in sunny San Diego. Apply today!
Responsibilities
- Monitor and respond to incoming technical support tickets via phone, email, and chat systems.
- Diagnose and resolve hardware, software, and network issues for internal and external clients.
- Maintain accurate and detailed documentation of all support interactions and resolutions.
- Collaborate with cross-functional teams to escalate complex issues and drive root cause analysis.
- Ensure 99.9% uptime by proactively monitoring system alerts and performance metrics.
- Conduct routine system updates, patch management, and security checks during off-peak hours.
Qualifications
- 1-3 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and autonomously during night shifts without direct supervision.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- High school diploma or GED required; Associate’s degree in IT or related field preferred.