Job Description
Are you looking for a rewarding career in Raleigh, NC with flexible night shift hours? Apex Support Solutions is currently seeking dedicated individuals to join our growing team. We offer no experience required positions, comprehensive training, and a competitive benefits package.
Join us in delivering top-tier support to our clients while enjoying the stability and growth opportunities of a leading tech firm. We value reliability, curiosity, and a customer-first mindset.
Responsibilities
- Monitor and respond to customer inquiries via chat, email, and phone channels.
- Troubleshoot basic technical issues and provide accurate solutions to clients.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Assist customers with account setup, navigation, and general product inquiries.
- Ensure strict adherence to company policies and Service Level Agreements (SLAs).
- Collaborate with the team to identify trends and improve support processes.
- Escalate complex or unresolved issues to senior support staff promptly.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong verbal and written communication skills.
- Basic computer literacy and internet navigation skills.
- Ability to work independently with minimal supervision.
- Problem-solving mindset and a customer-first attitude.
- Reliable internet connection and a quiet workspace (if applicable).