Job Description
Join our dynamic team as a Night Shift Support Specialist in El Paso! We're seeking dedicated professionals to provide exceptional technical assistance during overnight hours. Enjoy competitive pay, flexible scheduling, and a supportive environment where your skills make a real difference. Perfect for students or professionals seeking supplemental income with minimal commute requirements.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues with precision and efficiency
- Document all interactions in ticketing systems with detailed resolution notes
- Collaborate with global support teams during critical incident escalations
- Monitor system health and proactively address potential vulnerabilities
- Deliver exceptional customer service with empathy and technical expertise
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year technical support experience in enterprise environment
- Proficiency with Windows OS, networking fundamentals, and cloud platforms
- Strong diagnostic skills with ability to troubleshoot under pressure
- Excellent written and verbal communication skills in English and Spanish
- Availability to work flexible overnight shifts (10 PM - 6 AM)
- CompTIA A+ or equivalent certification preferred