Job Description
Launch your career in Fort Wayne with our no-experience-required night shift support position! We're seeking motivated individuals to join our dynamic 24/7 operations team. Enjoy competitive pay, comprehensive training, and a supportive environment designed to help you grow professionally. Night shift premium pay included. Apply today and start your journey toward a stable career path with advancement opportunities.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during overnight hours
- Troubleshoot basic technical issues for internal and external clients
- Document all interactions and tickets accurately in our CRM system
- Collaborate with day shift teams for seamless handover and issue resolution
- Monitor system alerts and escalate critical incidents to senior staff
- Contribute to process improvement initiatives for operational efficiency
- Maintain a secure and organized work environment
Qualifications
- No prior experience required - we provide comprehensive training!
- High school diploma or equivalent (GED accepted)
- Strong communication and problem-solving abilities
- Basic computer literacy and typing skills (35+ WPM preferred)
- Ability to work independently and make sound decisions
- Flexibility to work overnight shifts (11 PM - 7 AM)
- Positive attitude and commitment to customer satisfaction
- Reliable transportation to our Fort Wayne facility