Job Description
Join our dynamic night shift team as a Support Specialist where all equipment is provided! We're seeking dedicated professionals to deliver exceptional technical support while enjoying Miami's vibrant nightlife. This role offers competitive compensation, comprehensive benefits, and a fully equipped remote workstation. Perfect for night owls seeking stable, career-advancing opportunities in Florida's tech hub.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Diagnose and resolve hardware/software issues using provided equipment
- Document cases in CRM systems with precision and detail
- Collaborate with global teams to escalate complex technical challenges
- Maintain security protocols for remote access and data handling
- Train junior staff on support procedures and tool utilization
- Monitor system performance and report anomalies
Qualifications
- Minimum 2 years in IT/customer support roles
- Experience with Windows/macOS/Linux operating systems
- Proficient in network troubleshooting (TCP/IP, VPN, DNS)
- Strong written/verbal communication skills
- Ability to work independently during night shifts
- CompTIA A+/Network+ certification preferred
- Spanish language skills highly valued
- Reliable high-speed internet connection (equipment provided)