Job Description
Join our award-winning customer support team at Apex Solutions Group! We're seeking passionate remote professionals to deliver exceptional service to our clients in Buffalo and beyond. Enjoy flexible hours, comprehensive benefits, and a supportive virtual work environment. Perfect for individuals with strong problem-solving skills who thrive in remote settings.
Why Work With Us?
- Competitive hourly pay with performance bonuses
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Home office equipment allowance
Responsibilities
- Handle 50-60 daily customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary CRM and diagnostic tools
- Document cases accurately in Salesforce and escalate complex problems
- Collaborate with technical teams to resolve systemic issues
- Maintain 95% customer satisfaction score with CSAT surveys
- Participate in weekly training on product updates and soft skills
- Identify process improvement opportunities for team efficiency
Qualifications
- Minimum 2 years customer service experience in remote/hybrid setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues via remote diagnostics
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space
- Availability to work rotating weekends and holidays
- Associate degree or equivalent professional certification preferred