Job Description
Join our dynamic support team and thrive in a flexible night shift environment! TechSolutions Inc. is seeking dedicated Night Shift Support Specialists to deliver exceptional technical assistance to our clients. Enjoy competitive compensation, comprehensive benefits, and a schedule that accommodates your lifestyle. If you're a problem-solver with a passion for customer satisfaction, this is your opportunity to shine in Milwaukee's growing tech scene.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware/software issues with minimal supervision
- Document all interactions in CRM systems with precision and clarity
- Collaborate with global teams during critical incident escalations
- Maintain 95%+ customer satisfaction through proactive communication
- Conduct remote system updates and security patch deployments
- Train junior staff on support protocols and best practices
Qualifications
- 1+ years in IT customer support or helpdesk environment
- Proficiency with Windows/Linux operating systems and networking basics
- Exceptional written and verbal communication skills
- Ability to work independently during night shift hours
- CompTIA A+ or similar certification preferred
- Experience with Zendesk, Jira, or similar support platforms
- Strong problem-solving abilities with analytical mindset
- Flexibility to adapt to changing priorities and schedules