Job Description
Join our dynamic team as a Night Shift Support Specialist at TechSolve Solutions! We're seeking motivated individuals with no prior experience to provide essential technical and customer support during evening hours. This role offers comprehensive training, career growth opportunities, and a collaborative environment where your contributions matter. If you're detail-oriented, tech-savvy, and ready to launch your career in tech support, apply today!
Responsibilities
- Monitor and respond to technical support tickets via phone, email, and chat during night shifts
- Troubleshoot hardware/software issues for internal and external clients
- Document all interactions and resolutions in CRM systems
- Collaborate with day-shift teams for seamless handover of ongoing issues
- Provide exceptional customer service with a patient, solutions-oriented approach
- Follow escalation protocols for unresolved technical problems
- Participate in ongoing training to enhance technical knowledge
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Comfortable working flexible night shifts (10 PM - 6 AM)
- Willingness to learn new technologies and systems
- Customer service mindset with patience and empathy