Job Description
Join TechSolutions Inc. as a Night Shift Support Specialist and enjoy the flexibility of evening hours while making a significant impact! We're seeking dedicated professionals to provide exceptional technical support during our peak nighttime operations. This role offers competitive compensation, comprehensive training, and a collaborative team environment. If you're a problem-solver with a passion for customer satisfaction and thrive in autonomous settings, this is your opportunity to excel.
Why Work With Us?
- Competitive hourly pay with performance-based incentives
- Flexible scheduling options (4x10 or 5x8 shifts)
- Comprehensive health benefits for part-time employees
- Clear career advancement paths to senior roles
- Modern, 24/7 operational center with state-of-the-art facilities
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve complex hardware/software issues across diverse platforms
- Document all interactions and resolutions in ticketing systems with precision
- Collaborate with global support teams during escalation scenarios
- Proactively monitor system performance and alert senior engineers of anomalies
- Conduct periodic system maintenance and security checks during shift hours
- Maintain strict confidentiality of client data and proprietary information
Qualifications
- Minimum 2 years of technical support experience (helpdesk, IT, or call center)
- Proficiency in Windows/Linux environments and networking fundamentals
- Strong diagnostic abilities with excellent written/verbal communication
- Ability to work independently with minimal supervision during night shifts
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (Zendesk, ServiceNow, Jira)
- Flexibility to adapt to changing priorities and technologies
- Must pass background check and drug screening