Job Description
Join our dynamic team as a Night Shift Support Specialist in Richmond, VA! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement. Enjoy a flexible schedule while ensuring seamless operations for our global clients. If you're a problem-solver with a passion for technology, we want you on our team!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat systems
- Troubleshoot and resolve hardware/software issues for enterprise clients
- Document all interactions in CRM systems with detailed resolution notes
- Collaborate with day-shift teams for seamless service continuity
- Monitor system health and escalate critical incidents promptly
- Conduct remote diagnostics and system configurations
- Train users on new technologies and best practices
Qualifications
- Minimum 2 years in IT support or helpdesk environment
- Proficiency with Windows/macOS and network troubleshooting
- Strong written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Flexible availability for overnight shifts (11 PM - 7 AM)
- Basic knowledge of cloud infrastructure (AWS/Azure)