Job Description
Join our dynamic team as a Night Shift Support Specialist and launch your career in tech! We're seeking motivated individuals with no prior experience to provide exceptional customer support during overnight hours. As a key member of our Henderson-based team, you'll receive comprehensive training, competitive compensation, and opportunities for growth. Enjoy a supportive work environment where your contributions matter, with flexible scheduling and performance-based advancement.
Responsibilities
- Deliver 24/7 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues using remote access tools
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with global support teams to escalate complex issues
- Adhere to SLA metrics and security protocols for all customer interactions
- Participate in continuous improvement initiatives for support workflows
Qualifications
- No experience required – we provide full paid training!
- High school diploma or equivalent required
- Strong communication and problem-solving abilities
- Basic computer proficiency with Windows/macOS
- Ability to work independently during overnight shifts
- Customer service mindset with patience and empathy
- Availability to work flexible hours including weekends