Job Description
Join our dynamic team as a Night Shift Support Specialist and launch your career in the thriving tech industry! We're seeking motivated individuals with no prior experience to provide exceptional technical support to our clients during overnight hours. This is your opportunity to develop valuable skills while working in a supportive, fast-paced environment. Enjoy competitive pay, comprehensive training, and career advancement opportunities with a company that invests in its people.
Our Fort Wayne facility offers state-of-the-art resources and a collaborative culture where your growth is our priority. Night shift positions come with premium pay differentials and flexible scheduling options. If you're a problem-solver with excellent communication skills and a desire to learn, we encourage you to apply today!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot hardware/software issues using diagnostic tools and remote access
- Document all interactions and resolutions in ticketing systems
- Collaborate with cross-functional teams during escalations
- Monitor system health and report anomalies during shift
- Conduct routine maintenance tasks as directed
- Complete all required training modules and certifications
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong communication and problem-solving abilities
- Ability to work independently and as part of a team
- Basic computer literacy and internet navigation skills
- Flexible availability to work overnight shifts (10 PM - 6 AM)
- Positive attitude and commitment to exceptional service
- Valid US work authorization