Job Description
Join TechCare Solutions as a Night Shift Support Specialist and enjoy flexible hours while making a real impact! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This role offers competitive compensation, comprehensive benefits, and a dynamic work environment where your skills shine. If you thrive in flexible schedules and want to support cutting-edge technology, apply today!
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote assistance
- Troubleshoot complex hardware/software issues for enterprise clients
- Document support tickets with detailed resolution steps
- Collaborate with global teams during critical incident escalations
- Monitor system performance and proactively address potential issues
- Maintain accurate knowledge base articles and training materials
Qualifications
- Minimum 2 years in IT customer support or helpdesk role
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional problem-solving and communication skills
- Ability to work independently during overnight shifts
- CompTIA A+ or equivalent certification preferred
- Experience with Zendesk, Jira, or similar ticketing systems