Job Description
Join GlobalTech Solutions and start your career tomorrow as a Night Shift Support Specialist in Buffalo, NY! We're seeking dedicated professionals to provide critical technical support during overnight hours. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your expertise makes an immediate impact. Immediate start available!
Why Join Us?
- Competitive hourly wage with night shift differential
- Comprehensive health, dental, and vision benefits
- Opportunities for career advancement
- Modern, collaborative workspace
Responsibilities
- Monitor and resolve technical issues via phone, chat, and remote support
- Provide exceptional customer service to enterprise clients
- Document all interactions and resolutions in ticketing systems
- Collaborate with day-shift teams for seamless handover
- Perform system health checks and preventative maintenance
- Troubleshoot hardware, software, and network problems
- Escalate critical issues to senior engineers when necessary
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years in technical support or customer service
- Strong troubleshooting skills across Windows/macOS environments
- Experience with ticketing systems (e.g., Zendesk, Jira)
- Excellent communication and problem-solving abilities
- Ability to work independently with minimal supervision
- Flexible schedule availability (overnight shifts 10 PM - 6 AM)
- Basic networking knowledge (TCP/IP, DNS, DHCP)