Job Description
Welcome to Apex Support Systems. We are looking for dedicated individuals to join our high-performance night shift team in Atlanta, GA. If you are seeking a role that offers stability, growth, and a generous reward for your hard work, we want to hear from you.
As a Night Shift Support Specialist, you will play a crucial role in maintaining our service standards and ensuring our clients receive exceptional support around the clock. We offer a premium shift differential and a lucrative $2,000 Sign-On Bonus to new hires.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal and external clients via phone, email, and ticketing systems.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Ensure 24/7 system uptime and responsiveness during critical operational hours.
- Log all support interactions in the ticketing system and maintain accurate documentation.
- Collaborate with the day shift team to identify trends and improve service protocols.
- Perform routine system health checks and minor maintenance tasks.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Previous experience in technical support, help desk, or customer service is required.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Ability to work independently and remain focused during night shifts.
- Basic knowledge of Windows, macOS, and standard office software suites.