Job Description
Join NexusTech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking a dedicated professional to provide exceptional technical support during overnight hours. This full-time direct hire role offers competitive compensation, comprehensive benefits, and opportunities for career advancement. Work in a dynamic, collaborative environment where your expertise directly impacts our clients' success. Enjoy premium perks including paid training, flexible scheduling options, and a supportive team culture.
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote access for enterprise clients
- Resolve complex system issues, including network connectivity, software installations, and hardware diagnostics
- Monitor and maintain server infrastructure during overnight hours with proactive system checks
- Document all support tickets in CRM systems with detailed resolution steps and preventive measures
- Collaborate with day-shift teams to ensure seamless service continuity
- Conduct system updates, patches, and maintenance during low-traffic periods
- Escalate critical incidents to senior engineers with detailed context and attempted solutions
Qualifications
- 3+ years of experience in technical support or IT operations
- Expert knowledge of Windows/Linux systems, networking fundamentals, and cloud platforms
- Strong troubleshooting skills with experience in enterprise environments
- Certifications (CompTIA A+, Network+, or Microsoft Azure) preferred
- Exceptional communication skills with ability to articulate technical concepts clearly
- Ability to work independently with minimal supervision during night shifts
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Valid driver's license and reliable transportation for occasional on-site needs