Job Description
Join our dynamic team as an immediate hire Night Shift Support Specialist in Chula Vista, CA! We're seeking dedicated professionals to provide exceptional technical and customer support during overnight hours. This is a unique opportunity to launch or advance your career with a company that values innovation and work-life balance. Enjoy competitive compensation, comprehensive training, and a supportive environment designed for your success. Apply today and start making an immediate impact!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot and resolve hardware/software issues across diverse platforms
- Monitor system performance and escalate critical incidents to senior engineers
- Maintain detailed documentation of support tickets and resolution protocols
- Collaborate with global teams to ensure seamless cross-shift handovers
- Conduct proactive system health checks during low-traffic periods
- Deliver exceptional customer service with a focus on first-contact resolution
Qualifications
- Minimum 1 year of IT support or customer service experience
- Proficiency in Windows/macOS environments and basic networking concepts
- Strong problem-solving abilities with analytical thinking skills
- Excellent communication skills and ability to work independently
- Availability for overnight shifts (11 PM - 7 AM)
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to remain calm under pressure during critical incidents