Job Description
Join TechGuard Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This premium opportunity offers competitive compensation and career growth in Mesa's thriving tech sector. You'll provide critical remote and on-site technical support to enterprise clients, ensuring seamless system functionality during off-peak hours. If you're a problem-solver seeking high-reward night work with flexible scheduling, this role is your gateway to excellence.
Responsibilities
- Deliver 24/7 remote and on-site technical support for enterprise hardware/software systems
- Monitor and resolve critical system alerts during night shift operations
- Implement security protocols and conduct vulnerability assessments
- Collaborate with cross-functional teams for incident resolution and system optimization
- Document technical procedures and maintain knowledge base articles
- Perform system backups, updates, and preventative maintenance tasks
- Provide exceptional customer service with SLA adherence
Qualifications
- 3+ years of enterprise IT support experience with night shift exposure
- CompTIA Security+ or equivalent cybersecurity certification
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network, hardware, and software troubleshooting
- Ability to work independently with minimal supervision during off-hours
- Excellent written and verbal communication skills
- Valid Arizona driver's license with clean record for on-site calls