Job Description
Join InnovateTech Solutions as a Remote Technical Support Specialist and become the backbone of our client success team! We're offering an exciting opportunity to provide world-class technical assistance to our diverse client base from the comfort of your home office. With a competitive salary plus a $5,000 sign-on bonus, you'll be rewarded for your expertise while enjoying Denver's vibrant culture and outdoor lifestyle. Our cutting-edge cloud infrastructure and collaborative remote work environment ensure you have the tools and support to excel. Apply today to launch your career in one of America's fastest-growing tech hubs!
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS/Linux systems and cloud platforms
- Provide exceptional customer support via phone, chat, and ticketing systems with 95%+ satisfaction metrics
- Document troubleshooting steps, knowledge base articles, and client interactions in CRM tools
- Collaborate with Tier 2/3 engineers on escalated issues while maintaining ownership
- Conduct remote system configurations, software installations, and security patches
- Monitor network performance using tools like SolarWinds and Nagios
- Maintain strict SLAs with average ticket resolution time under 2 hours
Qualifications
- 3+ years of technical support experience in remote or hybrid environments
- Expertise in troubleshooting network connectivity, VPNs, and SaaS applications
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Jira, Zendesk, and remote desktop tools (TeamViewer/Duo)
- Strong written communication skills with ability to explain technical concepts clearly
- Experience with Active Directory, Office 365, and endpoint management tools
- Ability to work independently across time zones with minimal supervision
- BS in Computer Science or related field preferred