Job Description
Join Alaska's premier tech firm as a Senior Night Shift Support Specialist and earn premium compensation while maintaining work-life balance. This high-impact role offers comprehensive benefits, remote flexibility options, and career advancement opportunities. Work alongside industry experts in a cutting-edge environment dedicated to innovation and employee growth. Anchorage's unique lifestyle meets professional excellence in this unique position.
Responsibilities
- Provide 24/7 technical support for enterprise systems via phone, chat, and remote access
- Monitor and resolve critical infrastructure issues during off-peak hours
- Collaborate with global teams to implement security patches and updates
- Document incident reports and create knowledge base articles
- Maintain SLA compliance with 99.9% uptime targets
- Train junior staff on support protocols and troubleshooting methodologies
- Contribute to system optimization projects during low-traffic periods
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA Network+ or equivalent certification required
- Expertise in Windows Server, Linux, and cloud platforms (AWS/Azure)
- Proven ability to work independently with minimal supervision
- Strong analytical and problem-solving skills
- Experience with ticketing systems (ServiceNow/Jira)
- Valid Alaska driver's license for occasional on-site requirements