Job Description
Join our dynamic team as a Night Shift Support Specialist and enjoy the security of weekly pay while providing critical technical support to clients across Phoenix. This full-time role offers competitive compensation, comprehensive benefits, and a supportive work environment where your expertise makes a real difference. If you thrive in fast-paced nocturnal settings and excel at problem-solving, apply today to start your career advancement journey.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues including Windows/Linux systems, networking, and cloud services
- Document incident reports and maintain detailed knowledge base entries
- Collaborate with day-shift teams for seamless cross-functional support
- Monitor system performance and proactively address potential security vulnerabilities
- Mentor junior technicians during shift transitions
Qualifications
- Minimum 2 years in IT support or helpdesk environment
- CompTIA A+ or equivalent technical certification required
- Expertise in Windows OS, Active Directory, and network troubleshooting
- Strong written/verbal communication skills with customer focus
- Ability to work independently during overnight hours with minimal supervision
- Experience with ticketing systems (ServiceNow/Jira) preferred