Job Description
Immediate Hire: Join our elite night shift support team in Henderson, NV! TechGuard Solutions is seeking a dedicated Night Shift Support Specialist to provide critical technical assistance during peak evening hours. This premium full-time role offers competitive compensation, comprehensive benefits, and career advancement opportunities.
As a cornerstone of our 24/7 operations, you'll safeguard our clients' digital infrastructure while maintaining industry-leading service standards. If you thrive in high-pressure environments and possess exceptional troubleshooting skills, this is your opportunity to shine in a dynamic tech environment.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access during night shift hours (10 PM - 6 AM)
- Diagnose and resolve complex hardware, software, and network issues with minimal downtime
- Monitor system performance and proactively address potential security threats
- Document all incidents, resolutions, and knowledge base contributions in ticketing systems
- Collaborate with global teams to ensure seamless service continuity across shifts
- Conduct routine system maintenance and patch deployments during low-traffic periods
- Maintain strict compliance with SOC 2 and HIPAA security protocols
Qualifications
- 3+ years of experience in technical support or IT operations
- Expert-level knowledge of Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Exceptional problem-solving abilities with experience in incident management
- Strong written and verbal communication skills for technical documentation
- Ability to work independently with minimal supervision in high-pressure situations
- Proficiency in monitoring tools (SolarWinds, Nagios) and ticketing systems (Jira, ServiceNow)
- Must be available to work night shifts and weekends as needed