Job Description
Join Alaska Tech Solutions' elite night shift team and become the backbone of our 24/7 operations! We're urgently seeking dedicated Night Shift Support Specialists to deliver exceptional technical assistance to our clients during critical overnight hours. This high-impact role offers competitive compensation, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. If you thrive in fast-paced, client-focused settings and want to advance your career while Anchorage sleeps, apply today!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Resolve hardware/software issues, network outages, and system malfunctions
- Document incident reports, troubleshoot tickets, and escalate complex cases
- Collaborate with global teams to ensure seamless cross-shift handoffs
- Proactively monitor system health and implement preventive maintenance
- Maintain security protocols and data protection standards
- Conduct user training and knowledge base updates
Qualifications
- 2+ years in IT support, helpdesk, or customer service role
- Proficiency with Windows/Linux systems, networking basics, and cloud platforms
- Exceptional troubleshooting skills and technical aptitude
- Strong written/verbal communication in English
- Ability to work independently during overnight hours (10 PM - 6 AM)
- Industry certifications (CompTIA A+/Network+) preferred
- Experience with ticketing systems (ServiceNow, Jira)
- High school diploma or equivalent (degree preferred)