Job Description
We are seeking a dedicated and detail-oriented Part-Time Remote Tech Support Specialist to join our growing team in Durham, NC. In this role, you will serve as the first line of defense for our clients, providing exceptional technical assistance to resolve hardware and software issues remotely. If you have a passion for technology and a knack for helping others, we want to hear from you.
Why Join Us?
- Flexible part-time schedule that fits your lifestyle.
- Work from the comfort of your home in North Carolina.
- Competitive hourly rate and comprehensive training.
Responsibilities
- Provide remote technical support to clients via phone, chat, and email, diagnosing and resolving hardware and software issues.
- Assist users with account setup, software installations, and troubleshooting connectivity problems.
- Maintain accurate and up-to-date documentation of all technical support tickets and resolutions in our CRM system.
- Collaborate with the senior IT team to escalate complex issues and develop solutions.
- Stay current with product updates and industry best practices to provide the highest level of service.
- Conduct quality assurance checks on resolved tickets to ensure client satisfaction.
Qualifications
- High school diploma or equivalent required; Associate's degree in Computer Science or related field is a plus.
- Minimum of 1 year of experience in a help desk or tech support role.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Reliable high-speed internet connection and a dedicated home workspace.
- Proven ability to troubleshoot common hardware peripherals and network connectivity issues.