Job Description
Join our dynamic team at NexusTech Solutions as a Night Shift Support Specialist! We're urgently hiring dedicated professionals to provide exceptional technical support during overnight hours. This critical role ensures our systems run smoothly 24/7 while delivering outstanding customer service to global clients. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for career growth. Apply today and become part of our innovative tech family!
Responsibilities
- Monitor and maintain critical IT systems, servers, and network infrastructure during night shifts
- Provide 24/7 technical support via phone, chat, and remote assistance for enterprise clients
- Execute system patches, updates, and security protocols during off-peak hours
- Document incidents, resolutions, and knowledge base articles with precision
- Collaborate with cross-functional teams to resolve complex technical escalations
- Conduct proactive system health checks and performance optimization
- Adhere to strict SLAs and compliance standards for data security
Qualifications
- 3+ years in IT support or system administration experience
- Proficiency with Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills across network, hardware, and software issues
- CompTIA Network+ or equivalent certification required
- Ability to work independently and make critical decisions during off-hours
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools
- Must be available to work 11 PM - 7 AM, weekends as needed