Job Description
Join CyberSolutions Inc., a leader in innovative IT services, as a Remote Tech Support Specialist in Baltimore, MD. We're seeking a dedicated professional to deliver exceptional technical support to our diverse client base. Enjoy the flexibility of remote work while making a tangible impact in a dynamic, collaborative environment. Apply today to advance your career in the heart of Maryland's tech corridor.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve complex network connectivity problems and security incidents
- Document troubleshooting procedures and maintain accurate ticket records
- Collaborate with cross-functional teams to implement system improvements
- Train clients on best practices for digital security and device optimization
- Monitor system performance and proactively address potential disruptions
Qualifications
- 3+ years of experience in remote IT support or help desk roles
- CompTIA A+ or equivalent certification required
- Expertise in Windows/macOS environments and networking protocols
- Strong analytical skills with ability to troubleshoot under pressure
- Exceptional communication and customer service abilities
- Familiarity with ticketing systems (ServiceNow, Zendesk)
- Valid US driver's license for occasional on-site support in Baltimore