Job Description
Join TechSolutions Pro's elite night shift support team and unlock your career potential! We're offering a $3,500 sign-on bonus for qualified candidates who thrive in after-hours environments. As a Night Shift Support Specialist, you'll be the critical backbone ensuring our global clients experience seamless IT operations during off-peak hours. This premium role combines competitive compensation with exceptional growth opportunities in a collaborative, tech-forward environment.
Why Apply?
- Industry-leading compensation with performance-based incentives
- Comprehensive benefits package including health/dental/vision
- Tuition reimbursement for professional certifications
- State-of-the-art remote work capabilities
- Clear career advancement pathways
Responsibilities
- Provide 24/7 technical support for enterprise clients via phone, chat, and remote access
- Troubleshoot complex hardware/software issues across Windows/Linux environmentsMonitor system alerts and proactively resolve infrastructure vulnerabilities
- Document incident reports and maintain detailed knowledge base entries
- Collaborate with global teams during critical system outages
- Execute scheduled maintenance windows with zero downtime
- Mentor junior technicians during shift transitions
Qualifications
- 3+ years in technical support or IT operations role
- Expertise in Active Directory, VPN, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ or equivalent certifications
- Exceptional problem-solving skills under pressure
- Experience with ticketing systems (ServiceNow/Jira)
- Strong written communication for technical documentation
- Ability to work independently during overnight hours
- Flexibility for weekend on-call rotations