Job Description
Join our dynamic team as a Night Shift Support Specialist in Raleigh, NC! We're offering a $3,000 sign-on bonus for qualified candidates ready to excel in a 24/7 operational environment. This role is perfect for detail-oriented problem-solvers who thrive in after-hours settings. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within a leading technology services provider.
Responsibilities
- Provide 24/7 technical support for enterprise systems and infrastructure
- Monitor and resolve network, server, and application issues during night shifts
- Document incident reports, troubleshooting steps, and resolutions in ITSM systems
- Collaborate with global teams during handovers and critical incident escalations
- Conduct proactive system health checks and maintenance tasks
- Train junior support staff on troubleshooting methodologies
- Adhere to SLA metrics and security compliance protocols
Qualifications
- 3+ years of IT support experience in 24/7 environments
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, DNS, DHCP)
- ITIL Foundation certification or equivalent experience
- Excellent written and verbal communication skills
- Ability to work independently and make critical decisions
- CompTIA Network+ or Security+ certification preferred
- Experience with monitoring tools (Nagios, SolarWinds, Datadog)