Job Description
Join our award-winning IT team as a Remote Technical Support Specialist and become the hero behind seamless user experiences! We're seeking a tech-savvy problem-solver to deliver exceptional remote support to clients across Baton Rouge and beyond. Enjoy competitive compensation, flexible scheduling, and a culture that celebrates innovation and work-life balance. If you're passionate about troubleshooting and making technology accessible, apply today!
Responsibilities
- Provide Tier 2-3 technical support via phone, email, and remote desktop tools
- Diagnose and resolve hardware/software issues including OS, networking, and cloud applications
- Document cases in CRM systems and maintain detailed troubleshooting logs
- Collaborate with cross-functional teams to escalate complex issues
- Develop and maintain technical documentation and knowledge base articles
- Conduct remote system installations, configurations, and updates
- Monitor ticket queues and maintain SLA performance metrics
Qualifications
- 3+ years of technical support experience with remote tools
- Proficiency in Windows, macOS, and Linux operating systems
- Strong networking knowledge (TCP/IP, DNS, VPN, firewalls)
- Certifications (CompTIA A+/Network+, Microsoft 365)
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Zendesk)
- Ability to work independently and manage multiple priorities
- Valid Louisiana driver's license (occasional on-site support)