Job Description
Join our dynamic team as a Night Shift IT Support Specialist in Durham, NC! We're seeking tech-savvy professionals to provide critical system support during overnight hours with flexible scheduling options. Enjoy competitive compensation, comprehensive benefits package, and career growth opportunities in a collaborative environment. Your expertise will directly impact our 24/7 operations while maintaining work-life balance through adaptable shift structures.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network infrastructure during overnight hours
- Monitor and troubleshoot system alerts, ensuring minimal downtime for global operations
- Document incident reports, resolutions, and knowledge base articles with precision
- Collaborate with cross-functional teams during critical system outages
- Implement security protocols and maintain compliance standards
- Train end-users on system updates and best practices
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years of experience in technical support or helpdesk roles
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical and problem-solving abilities under pressure
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities and schedules